Terms of Service

2.1 Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate, current, and complete information when submitting inquiries or service requests.
• • Use the website only for lawful purposes and in compliance with these Terms of Service.
• • Respect the intellectual property rights of Sophy Gleam and third parties.
• • Maintain the confidentiality of any account credentials or sensitive information.
• • Communicate respectfully and professionally with our staff and team members.

2.2 Prohibited Uses

You may not use our website or services to:

• • Violate any local, national, or international laws or regulations.
• • Submit false, misleading, or fraudulent information.
• • Interfere with or disrupt the website's operation or servers.
• • Attempt to gain unauthorized access to any portion of the website or related systems.
• • Use automated systems or software to extract data from the website (web scraping).
• • Transmit any viruses, malware, or other malicious code.
• • Harass, abuse, or harm other users or our staff members.
• • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

2.3 Service Access Requirements

To access and use our professional cleaning services:

• • You must have a property or facility located within our service areas in Phnom Penh.
• • You must provide accurate property information and access details.
• • You must have the authority to grant access to the property for cleaning services.
• • You must comply with any health and safety requirements we communicate.

3.1 Service Agreements

When you engage our professional cleaning services:

• • A formal service agreement will be established outlining specific service details, schedules, and pricing.
• • Services are subject to the terms specified in your individual service agreement, which may include additional terms beyond these general Terms of Service.
• • Any modifications to service agreements must be made in writing and agreed upon by both parties.

3.2 Account Security and Responsibility

If you create an account or receive access credentials:

• • You are responsible for maintaining the confidentiality of your account information.
• • You must notify us immediately of any unauthorized use of your account.
• • You are responsible for all activities that occur under your account.
• • We reserve the right to suspend or terminate accounts that violate these terms.

3.3 Service Suspension and Termination

We reserve the right to suspend or terminate services:

• • If you violate these Terms of Service or your individual service agreement.
• • If payment obligations are not met according to agreed terms.
• • If unsafe conditions or prohibited activities are discovered at your property.
• • If you engage in abusive or harmful behavior toward our staff.
• • Either party may terminate ongoing service agreements with appropriate notice as specified in the service contract.

4.1 Service Uptime and Maintenance

Regarding our website and online services:

• • We strive to maintain website availability, but cannot guarantee uninterrupted access.
• • The website may be temporarily unavailable for maintenance, updates, or unforeseen technical issues.
• • We will make reasonable efforts to provide notice of planned maintenance when possible.
• • We are not liable for any loss or inconvenience resulting from website downtime.

4.2 Geographic Service Area

Our cleaning services are currently available:

• • Primarily within Phnom Penh, Cambodia and immediate surrounding areas.
• • Service availability in specific locations may vary based on operational capacity.
• • We reserve the right to decline service requests outside our operating areas.
• • Contact us to confirm whether your property falls within our service area.

4.3 Service Modifications and Updates

We reserve the right to:

• • Modify, suspend, or discontinue any aspect of our services at any time.
• • Update service offerings, pricing, or operational procedures with reasonable notice to existing clients.
• • Change website features, content, or functionality without prior notice.
• • Active service agreements will be honored according to their specific terms, but renewals may reflect updated terms and pricing.

5.1 Website Content Ownership

All content on this website, including but not limited to:

• • Text, graphics, logos, images, photographs, and videos.
• • Software, code, and website functionality.
• • Design, layout, and visual presentation.
• • Trademarks, service marks, and trade names.

This content is owned by Sophy Gleam or our licensors and is protected by intellectual property laws. Unauthorized use is prohibited.

5.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to:

• • Access and view website content for personal, non-commercial purposes.
• • Print individual pages for your personal reference regarding our services.

This license does not include the right to modify, distribute, reproduce, or create derivative works from our content without express written permission.

5.3 User-Submitted Content

If you submit content through our website (such as reviews, testimonials, or communications):

• • You retain ownership of your submitted content.
• • You grant us a worldwide, royalty-free license to use, reproduce, and display such content for business purposes.
• • You represent that you have the right to submit the content and that it does not violate any third-party rights.
• • We reserve the right to remove any content that violates these terms or is otherwise objectionable.

5.4 Copyright and Trademark Notices

"Sophy Gleam" and our logo are trademarks of Sophy Gleam Professional Cleaning Services. All rights reserved. Any unauthorized use of our trademarks or copyrighted materials may violate intellectual property laws and these Terms of Service.